This Privacy Policy explains how Petal Palette handles personal information when you use our website, make an enquiry, book a consultation, or arrange floral services for weddings and events.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
We may collect contact details, event and order information, consultation notes, delivery instructions, payment-related records, and website usage data. Where relevant, we also process details you provide about floral preferences, event dates, venue arrangements, and communication history.
We collect personal data from enquiry forms, consultation appointments, phone or message communications, booking and quote requests, payment interactions, and basic website activity. We may also receive limited information from service providers involved in hosting, payment processing, or delivery coordination.
Our site may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
You may manage cookies through your browser settings and, where available, any on-site preference tools. Disabling some cookies may affect site functions such as form submission, session continuity, or basic analytics.
You may ask us to access the personal information we hold about you, request correction of inaccurate details, or raise a concern about our handling of your information. In some cases, we may need to keep certain records where required by law or for legitimate business purposes.
To make a privacy request, use the contact details in this policy and describe the information or issue involved. We will review the request and respond within a reasonable period, taking into account any legal limits or operational requirements that apply.
We retain personal information for the period needed to manage enquiries, quotations, bookings, deliveries, accounts, and any follow-up relating to the service. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless retention is needed for legal, accounting, or dispute-handling purposes.
The updated version will apply from the date it is published on the site unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication.
We process personal information to respond to enquiries, prepare quotes, arrange consultations, confirm bookings, manage deposits and event details, coordinate delivery and setup, handle payments, maintain records, improve site performance, and meet legal or administrative obligations. We may also use information to communicate about changes to a booking or to resolve service issues.
We may share personal information with trusted service providers that help us operate the website, process payments, manage communications, support bookings, or coordinate delivery and setup. These parties are expected to use the information only for the services they provide to us and to handle it in a manner consistent with their obligations.
We may disclose personal information where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or manage actual or suspected misuse, fraud, or security issues. We may also disclose information where needed to support recordkeeping, tax, or dispute resolution obligations.
